When I think of bad customer service I usually think of Romania 10 year's ago - but it hasn't disappeared:
Technorati Tags: Romania, Timisoara, Bad Service
curturesti
For those lucky people who don't know this bookshop - don't go there!
I've tried several times to get books from the place - and, despite the very nice people behind the counter (always polite) nothing gets done. I've wanted two books which I am assured are in Romania - and are being sent from the Cluj shop, via the Bucharest shop to the Timisoara shop.
Week after week - no sign.
I was in this week - talked to the nice man behind the counter - said I really need the books soon (I need them for work) and he said he'd told head office the books were important - but they "didn't care" - I could cancel the order and buy elsewhere.
Now, if there was anything hard about the task, or the books were difficult to get - or obscure I might understand - but they are the set texts for the CAE examination (The Pelican Brief and Lucky Jim) and, one would have thought, fairly standard - indeed, with half an ounce of intelligence, one would expect the bookshop to be ordering several copies in order to satisfy the heavy demand expected for the books before the December examination .... but no,
"they don't care!"
Remember folks:
For those lucky people who don't know this bookshop - don't go there!
I've tried several times to get books from the place - and, despite the very nice people behind the counter (always polite) nothing gets done. I've wanted two books which I am assured are in Romania - and are being sent from the Cluj shop, via the Bucharest shop to the Timisoara shop.
Week after week - no sign.
I was in this week - talked to the nice man behind the counter - said I really need the books soon (I need them for work) and he said he'd told head office the books were important - but they "didn't care" - I could cancel the order and buy elsewhere.
Now, if there was anything hard about the task, or the books were difficult to get - or obscure I might understand - but they are the set texts for the CAE examination (The Pelican Brief and Lucky Jim) and, one would have thought, fairly standard - indeed, with half an ounce of intelligence, one would expect the bookshop to be ordering several copies in order to satisfy the heavy demand expected for the books before the December examination .... but no,
"they don't care!"
Remember folks:
carturesti
The Bookshop that Doesn't Care:
About Profit, Customers or even it's Reputation!
The Bookshop that Doesn't Care:
About Profit, Customers or even it's Reputation!
Technorati Tags: Romania, Timisoara, Bad Service
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